It’s very important to us that we provide you with a great customer experience.
We encourage all our team members to demonstrate our values: ambitious, caring, collaborative, empowering and trusted. We also aim to communicate with you in a way that is human and kind.
If you’ve been impressed by a member of our team, why not nominate them for a WOW! Award?
Chanelle Gentry | Collections Officer | Finance
Chanel is my housing officer. Chanel has been amazing, professional, informative but more importantly, very empathetic .Amazing customer service !!!Thanks ChanelNominated By: Anonymous […]
James Kirkham | Money Advisor | Finance (LC&C)
James Kirkham has been 100% helpful consistently. Has given me Excellent Customer Service and communication has been very clear and polite . Please do Award ( James Kirkham ) for his 100% Excellent customer service , he is a Credit to Peabody , and it's people like this that will increase company success , thanks very much and please let him know I have left him this feedbackNominated By: Dora Bima […]
Daniel Navarro Bermudez | Assistant Development Manager (Delivery) | Delivery
Dan has consistently demonstrated excellent Peabody values when collaborating with Sales & Marketing across multiple new build developments, notably Stonelea & Thornbury. Always responding promptly to queries, persuading contractors on behalf of us and providing timely updates and documentation, even outside of normal working hours and always with a smile. Although the hours are not to be encouraged (!) this dedication to exceed expectations has not gone unnoticed and is really appreciated, thank you!Nominated By: Sholto Campb […]
Benjamin Hogben | Handyperson (trusted assessor) | C&S South
Been having Ben for ten years, he nice, polite, really good at he job, always clears up after, and I always wait to have him because I trust him and his work.Nominated By: Carol Smart […]
Molly from Axis | Axis employee | Axis (contractor)
One of our residents emailed in about how well Molly treated her and how she went the extra mile. "I called Axis to make a complaint and my query was handled by Molly, who apologised for the lack of response and chased up an engineer to carry out my repair this afternoon (as the job would take more than four hours I was told that it is best to carry out the repair tomorrow morning). The engineer is due on Tuesday and will arrive first thing, this is all down to Molly and her going the extra mile to ensure that I again gain access to hot water. I want to thank her for resolving the issue, which curtailed the need to escalate this issue to a complaint. Molly was apologetic (though the issue wasn't her fault), acknowledged that Axis had made a mistake and worked to resolve it as soon as feasibly possible."Nominated By: Anonymous […]
Lesley Golding | Customer Care Line Officer Repairs | Customer Services
A resident, Miss Linda Shannon, called CCL to report a large leak from the property above that had ruined all of her possessions. Lesley took the time to explain all about household insurance. The resident said that Lesley was brilliant and really caring.Nominated By: Anonymous […]
Aisha Kimbugwe | Lettings Team Administrator | Resident Services
On calling Mrs Gordon following her attendance at a Residents' Meeting in July, Mrs Gordon wanted to thank Aisha for all her help and stated that she is really impressed with how the repair progressed following her involvement. Both her and her husband thought Aisha was really helpful and lovely to deal with and wanted it know how much they appreciated her help.Nominated By: Mrs Gordon […]
Fiona Dianin | Team Manager SupHsg L1 | C&S Essex
All our staff across the schemes would like to nominate Fiona Dianin for the hard work she has put in for ourselves and our customers . We know that Fiona always goes above and beyond with the customers in numerous ways. Fiona has recently arranged holidays to Centre Parcs/Euro Disney for some of the customers and given up her time to personally support on them on these holidays. Most of the customers had not been on holiday for a very long time and were so appreciative . They were both a huge success. Fiona has, and continues to be the voice for our customers when they are going through extremely difficult times such as attending court hearings/liaising with solicitors and children's services to name but a few. Fiona frequently supports other professionals particularly with complex cases .Fiona always arrives at work with a smile and has a happy greeting for everyone . In spite of the overwhelming amount of work, Fiona consistently finds ways to support her staff/customers and […]
Paul from Brayer Plumbing | Plumbing Engineer | Brayer (contractor)
Dear Peabody, Sir/Madam,May I take this opportunity to say, thank you so much to the Pluming Engineer associated with Brayer. This gentleman (I think his name is Paul) dealt very professionally with my pluming concerns. I found this gentleman to be very patient, polite and extremely professional as he worked through all the pluming issues.I found this gentleman to be a most excellent and highly professional, whilst demonstrating copious levels of empathy to me a tenant, with respect to my water problems.It is for all the aforementioned reasons that I am requesting a WOW award for this extremely professional gentleman. This gentleman's dedication to customer satisfaction is exemplary in my opinion. Much obliged to Peabody Housing Association, for all your continued support and kindness to your tenants. I appreciate immensely this level of excellence and professionalism to your customers. Thank you so much.Kind RegardsMichael BenjaminNominated By: Michael Benjamin […]
Graham, Danny | Repair Operative | Repair Operative | Glass Shop (contractor) | Glass Shop (contractor)
The above guys came to repair my bedroom window. They were true professionals both in the work they did and their customer service. If only there were more tradesmen with their professionalism. These 2 men should be commended for their fantastic work ethic .Nominated By: Neil Cocklin […]