It’s very important to us that we provide you with a great customer experience.
We encourage all our team members to demonstrate our values: ambitious, caring, collaborative, empowering and trusted. We also aim to communicate with you in a way that is human and kind.
If you’ve been impressed by a member of our team, why not nominate them for a WOW! Award?
Jade Wiltshire | Cook | Care & Communities
Since starting at Peabody Jade has taken a real interest in building relationships with the customers at Prescott House. She understand their likes and dislikes and regularly tailors the meals provided accordingly. Jade has gone above and beyond expectations planning the Christmas menu which reads like a menu from a very posh restaurant. She takes the time to talk to customers and is always friendly and kind. She had bought quieter customers out of their shells and generally brings a ray of sunshine to Prescott House.Nominated By: Amanda Hand
Vinci Contractor | Vinci Contractor | Vinci Contractor
I would love to nominate Kerry and Mia for going above and beyond for a Peabody Resident. I was sent a message by Kerry to bring my Wellies the next day. They had visited an elderly resident called Caroline in Islington who had just had her 88th Birthday. She has just been diagnosed with cancer, she had stated that she needs to get in her garden to clean up the leaves. The next day Rakes and brooms at the ready the Girl team where at the rescue and out in the wet weather clearing the leaves to make life easier for Caroline. so great to work with Caring people. I was also informed that Kerry Brinson a few days earlier had visited a resident that had collapsed she sat with the resident reassuring her until the ambulance arrived.Nominated By: Selina Boyd
Moustafa Zaydane | Stock Condition Surveyor | Asset Management
Moustafa visited a tenant - Ms Hussain of Douglas Buildings SE1 to carry out internal survey of the property on 6th December 2019 at 9am. Then I received a feedback call, within an hour of visit, from Ms Hussain praising Moustafa on his caring, understanding and professional attitude and behaviour during his visit. Explaining the purpose of visit and the importance of data capturing for future investment planning for the property.Nominated By: Naresh Pat
Shelley Farley | Support Officer | Care & Communities
Shelley is working with a customer (PC) who has housing difficulties and significant barriers to engagement. She is at risk of losing her property and struggling to manage day to day living task. Shelley is working in partnership with the landlord (also the referrer; a registered social landlord) and her recent actions have resulted in the following commendation from them;Subject: Peabody PlauditHi ladiesCan you please pass on my general thanks for the fine work they are doing and the fact they regularly contact us to update us after a meeting with a tenant. Can you also thank Shelley Farley for her work with PC of L**** Road, who needs a lot of assistance.Shelley's work has directly led to a DHP payment of 1308.27 which will lead to court action being averted and the securing of Miss C's tenancy.Nominated By: Adam Waller-toyn
Simone Fisher | Receptionist | Facilities
On behalf of one of our tenant, who passed information to one of our colleagues at Arcola street office:I work in Arcola Street and received the email below from one of our tenants. I wanted to draw your attention to the thanks she wants to give to the lady with the locks in reception, who is Simone Fisher.Nominated By: Julia Maltseva
Von Oyeye | Financial Inclusion Specialist | Finance
Von was extremely helpful when I was desperate and in need attempting to prevent rent appears from occurring.I am sure she went above and beyond her role.Nominated By: Patricia Simpson
Richard Tibble | Incomes Officer | Finance (LC&C)
He has always been so helpful, approachable and kind. His advice resolved an issue so effectively, in my interest and also Peabody's.Nominated By: Petar Ristic
Jenna Brown | Relief Care and Support Worker - Essex | Relief
On 30 November this year, Jenna was at one of my services and was responsible for administering medication to two of our customers that morning. She was so vigilant when giving out the medication that she noticed that there was an extra tablet in the dosset box provided by the pharmacy. If the customer had been given this tablet it would have resulted in the customer experiencing some nasty side effects. Well done and thank you Jenna!Nominated By: Nicola Smit
Jodi Wallace | Information & Advice Advisor | C&S Essex
I'm nominating Jodi for the simple fact of how well she helped me but also the effort an extreme patients as well as her attitude and she doesn't get enough praise. When I came in I was suicidal an didn't know where to turn she took me on and truly helped me, from the way she spoke to me to the way she was dealing with my case I can't thank her enough I went from being unstable to a much much better place and am now stable. Jodi took the pressure off of me an provided support in where it was needed. End result was the one we had set out to do an she did that. She was there to talk to when I was at my worst and didn't judge me nore talk down and patronise me. She truly deserves an award for her fantastic efforts in the work she provides with peabody's. A true credit (angel).Nominated By: Lauren April Phillips
Steven Revell | Environment Caretaker | Property Services
I would like to take the time to inform you that the work that Steve our caretaker of the building does here doesn't go unmissed and he is an asset to your team. It is nice to feel safe and secure that the security of the building is in hes hands. The block is always clean and tidy he is always seen doing something constructive. Whenever there is an issue he is always approachable to guide you in the right direction. When the lifts have been out or the doors broke he gets onto it straight away to resolve the problem. We couldn't be happier and are very grateful for hes hard work the block wouldn't be the same without him.Nominated By: Cayley Goodwin