It’s very important to us that we provide you with a great customer experience.
We encourage all our team members to demonstrate our values: ambitious, caring, collaborative, empowering and trusted. We also aim to communicate with you in a way that is human and kind.
If you’ve been impressed by a member of our team, why not nominate them for a WOW! Award?
Tristan Bruce | Surveying Manager East | C&S South
I am just writing to thank you for the extra tiling you provided in my wet room, the job has turned out great and the bathroom works will make my life so much easier.The job was a bit of a challenge as I seem to have no luck where builders are concerned, I would like to say how impressed I am with Tristan he has done so much to help and keep my job on track the finish is a result of his hard work and fantastic design.Nominated By: Anonymous […]
Lyn Pidgeon | Outreach Support Worker | C&S Essex
I would like to nominate Lyn Pidgeon for a WOW award following the intense support provided to her customer. I received the most warmest of e mails from the parents praising Lyn for her kindness and intense work. A quote from the letter was "Lyn showed much all round professional knowledge, patience and thoroughness in dealing with Tanya and we considered she turned Tanya's life around. We cannot thank her enough."Nominated By: Edie Connelly […]
Elizabeth Connelly | Project Manager | Property Services
Townhall Square Courtyard & Playspace is substantially complete and is open for residents to use, just in time for the Easter break.The residents have been keenly watching the space transform and Elizabeth has received a number of compliments already. The space will make a real difference to the estate and gives residents a much needed good quality open space they can use for and enjoy for many years.The reason for the nomination is that Elizabeth ensured that the contractors, Bowles & Wyer, whilst they faced delays in supplier deliveries and third parties, brought in additional labour and were managed to do a great job in making up for lost time so that the site could be open for the school Easter holidays.The original programme went beyond Easter, so managing to complete everything before Easter despite the delays ensured the tight operation of the project team under Elizabeth's leadership. Whilst it is part of the Project Manager role to manage the programme, I believe this […]
Glenn Adam, Bernard Boland, Anthony Fitzpatrick | Clear the Way - Project Officer | Bank Gardener | Bank Gardener | Resident Services - South | Resident Services - South | Resident Services - South
The clear the way team certainly cleared the way, pardon the pun!! They did a fantastic job and I am hoping that they can return to replace the broken fence, Glenn said he could do it quicker than the contractors.I also would like to nominate Glen Adam and his team for a Wow award as they went beyond their role, excellent work ethics and such professional attitudes.Thanks again for your assistance and I hope Glenn and his team returns to replace the fence.Nominated By: Anonymous […]
Nik Ransom | Neighbourhood Manager | Neighbourhoods
Mr Ransom was brilliant from start to finish! From the confirmation emails, being punctual and thorough, to remaining professional with an ability to also come across friendly. We'll be forever grateful for his efforts, making everything clear and informing us of all our options. We even received additional information from him we'd not have been aware of had he not shared it in person and via a link. We'll now enjoy our home and care for it just as well as we have been cared for. We also now have a target thanks to Nik and are planning to save our way onto the Shared Ownership Scheme! Thank you so much, your involvement has been invaluable. We'll forever be greatful for your role in our Family Journey.Nominated By: Anonymous […]
Simone Fisher | Receptionist |
Always a big smile when anyone walks into the building! Simone is the smile of Peabody. Always polite and professional in her dealing with all. I watched Simone deal with a customer at reception in such a professional way that she was able to calm down the situation. Very impressed!Nominated By: Maggie Manga […]
Sandra Walker | Floating Support Worker (Steps) | C&S South
I feel that Sandra was understanding and her support was excellent. 10/10.Nominated By: William Washbrook […]
Lisa Thomas-Pam | Floating Support Worker (Steps) | C&S South
Lisa was enourmously helpful to us at a very difficult time - she was empathetic, guided us to make the right decisions and also helped us with forms that we found so difficult to understand. Lisa was caring and very professional.Nominated By: Anonymous […]
Craig Huey | Floating Support Worker (Steps) | C&S South
Craig Huey was very helpful for us, he did all he could in getting a result he wanted and was very helpful in our case.Nominated By: A. Anonymous […]
Indra Allison | Floating Support Worker (Steps) | C&S South
I would like to nominate Indra as she has helped me so much; filling in forms, making phonecalls on my behalf, helping me with bills and most of all giving me hope in human nature. My daughter committed suicide and Indra has helped me on the very dark days. She made me feel like I matter as a person.Nominated By: Christine Lavers […]