It’s very important to us that we provide you with a great customer experience.
We encourage all our team members to demonstrate our values: ambitious, caring, collaborative, empowering and trusted. We also aim to communicate with you in a way that is human and kind.
If you’ve been impressed by a member of our team, why not nominate them for a WOW! Award?
Ovonomo Oyeye, Simone Williams | Financial Wellbeing Advisor | Business Support Officer | Finance (LC&C) | Asset Compliance
Von Oyeye was patient, helpful, considerate, kind and attentive. She really took the time out to help me when I visited your offices. Also when she visited my home. I will be forever grateful to her for her help. She is a true asset to your team. If more people were like her, the world would be a better place.Nominated By: Ruby Dunkley […]
Rebecca Fenner | | PCF Community Programmes
I have worked with Rebecca for over 10 years, within that time she has always demonstrated a very positive and Can DO attitude, she always goes above and beyond for staff and especially volunteers. She has supported many Volunteers in our community. She works closely by empowering them to reach their full potential. I recently placed a volunteer in Rebecca's team to gain some admin experience, this volunteer also had aspirations of working in our Finance Team. Rebecca has been able to support him in achieving this goal. He sent her a lovely email confirming what already knew to be true about Rebecca, this is why I would like to put her forward for the WOW awards. Please see the email sent to Rebecca by the volunteer. ..............................................................................................................................................Hi Rebecca, I want to say thank you for all you have done for me, words can't express the gratitude I have for you. I have a […]
Christine Wagg | | Legal and Compliance
I recently attended Christine's lunchtime talk on Peabody and the First World War. It was fascinating and informative to learn more about the sacrifices Peabody tenants made during the war. I was astounded at how much information Christine has been able to gather over the years and enjoyed how the presentaiton brought together staff from across the organisaiton in a positive way. I understand that Christine works tirelessly in her spare time to build our evidence base into such topics and has liaised diectly with many tenants to build our knowledge and understanding of Peabody's history. This is just one example of Christine's efforts and I think she should be recognised for her invaluable contribution to this organisation.Nominated By: Lucy Worra […]
Michael Dowling | Head of Responsive Repairs | Service Delivery
May I take this opportunity to say, thank you so much to Mr. Michael Dowling who dealt very kindly and professionally with my inquiry concerning repair issues at The Lambeth Question & Answer session (26th June,2018). I found Mr. Dowling to be very patient, kind and extremely professional as Mr.Dowling worked through all the issues, with respect to my concerns.I found Mr. Dowling to be an extremely professional gentleman, whilst demonstrating copious levels of empathy, with respect to my gas heating repair concerns.It is for all the aforementioned reasons that I am requesting a WOW award for Mr. Dowling who handled my gas repair concerns with such professionalism and immediate action. Mr. Dowling's dedication to customer satisfaction is exemplary in my opinion. Much obliged to Peabody Housing Association, for all your continued support and kindness to your tenants. I appreciate immensely this level of excellence and professionalism to your customers. Thank […]
Simone Williams | Business Support Officer | Asset Compliance
May I take this opportunity to say, A Big Thank You to Ms. Simone Williams who dealt very kindly and professionally with my inquiry concerning my request. I found Ms. Williams to be very patient, caring, and extremely professional as Ms.Williams worked through all the issues with respect to my concerns. I found Ms. Williams to be a lovely Lady, whilst demonstrating copious levels of empathy to me a tenant, with respect to my concerns.It is for all the aforementioned reasons that I am requesting a WOW award for this extremely professional lady who handled my request.Ms. Williams dedication to customer satisfaction is exemplary in my opinion.Nominated By: Michael Benjamin […]
Glenn Adam, Clear the Way Team | Clear the Way - Project Officer | Resident Services - South | London General Needs
May I take this opportunity to say, A Big Thank you to Mr Glen, plus his team for their kind services, I found Mr Glen to be very patient, kind and extremely professional as he worked through all the issues, with respect to 42 Oakdale Road's gardening issues.I found Mr Glen and his team to be excellent gentlemen, who worked phenomenally hard. whilst demonstrating copious levels of empathy to tenants, with respect to our gardening concerns,It is for all the aforementioned reasons that I am requesting a WOW award for this extremely professional gentleman plus his team who handled 42 Oakdale Road garden transformation, with awesome creativity and share hard work. Thank you again. Mr Glen's dedication to customer satisfaction is exemplary in my lowly opinion. Much obliged to Peabody Housing Association, for all your continued support and kindness to your tenants. I appreciate immensely this level of excellence and professionalism to your customers. Thank you so much.Nominated By: […]
Tarik Khan | Customer Services Officer | Resident Services
Tarik is always helpful and goes the extra mile to resolve queries and assist me when I call Peabody Direct. He is always professional, kind and happy to help, this is especially helpful if I'm calling through from on site and don't have access to QL. His positive and can-do attitude is much appreciated.Nominated By: Anonymous […]
Shanice Brown | Stock Condition Coordinator | Property Services
Shanice has always been so helpful to me whenever I need contact details or any additional info for ex FM Residents, as I don't have access to the system. She always responds quickly and is always helpful! I really appreciate the daily help that she gives me which helps with the service that I provide for the residents.Nominated By: Anonymous […]
Shabana Waka | H.R. Business Partner | Human Resources
I have known Shabana since I started at Peabody 3yrs ago. She has always been there to provide support to me and my team on all HR related matters, sometimes even if its just being there to listen.However, recently she has gone "Above and Beyond" to support myself and a number of colleagues during a period that can only be described as very stressful and time consuming for all those involved.I cannot go into detail on what is a complex confidential matter but it involves a number of staff from different areas and at all levels up to executive director - this nomination covers the last 18months. Despite the huge pressures Shabana is under with her day job (recently also taking on a new role as Engagement Manager) she has provided additional support, guidance and worked extremely hard in a very professional manner.Without her support I think a number of us would become lost in the process. She is constantly available, in work hours or outside and very empathetic to each of our […]
Steven Sparks |
Excellent Communication. Fantastic attention to detail.Going above and beyond to help others.Nominated By: Tamara Biggs Mills […]