It’s very important to us that we provide you with a great customer experience.
We encourage all our team members to demonstrate our values: ambitious, caring, collaborative, empowering and trusted. We also aim to communicate with you in a way that is human and kind.
If you’ve been impressed by a member of our team, why not nominate them for a WOW! Award?
Wendy Ellis | Outreach Support Worker |
A true professional who deals with many clients. She is compassionate, caring. efficient and helpful.Nominated By: Cheryl Cox
Mohammed Mohamoud | New repairs officer | Customer Services
Mr Mohammed, the Clyde Road Estate's current Caretaker should be given both a "Salary Pay Rise" along with a Promotion due to the highly professional and hardworking Caretaking duties that he has carried out at the Clyde Road Estate over the years, that I and other estate residents have known him.Nominated By: David Hutchinson
Samantha Choudhury | | Information and Technology
Always willing to help, follows up on issues and makes sure that customers needs are met. And she does that with a smile every single time I needed her help.Nominated By: Radka Todorova
Susan Gibson | | PCF Community Programmes
Sue is truly dedicated to her work for Peabody residents, she is very committed in providing a first class service when supporting residents into work.Recently a resident who has been out of work due to being a full time mum, decided to transition her retail skills into admin. Sue went up and beyond to support the resident into seeking employment, she worked very closely with internal teams to ensure the resident was able to gain skills and knowledge within admin. The good news is the resident is now in full time employment. Sue doesn't just help residents into work but she also supports residents with other issues such as welfare benefits, support with childcare and training. It's a true pleasure working with Sue and she definitely demonstrates all the Peabody behaviours.Nominated By: Anonymous
Arjun Ladva | Payments Officer | Peabody
Arjun is an absolute stand out colleague. Not only does he consistently take initiative to help solve our payment issues, he does so in the most calm and friendly manner. His customer service skills are exemplary. When providing support, I know I can rely on him to find solutions and to exercise attention to detail. Arjun always responds with a smile and embodies the caring and trusted values at Peabody.Nominated By: Yvonne Luu
David Forde | Revenues Officer | Resident Services
I am nominating David as I find him to be a very supportive colleague and always tries to assist me when he can and sometimes our workloads are stressful but he is always approachable and friendly and helpful and took a payment from a resident on my behalf when my computer was playing up.Nominated By: Joanne Homewood
Emma Cardoso | Employment Coach | Community Regeneration
Emma was very exceptional to me, she always go the extra mile for me, she is always patient and willing to help, very approachable.Nominated By: Olubukola Awo-onidanla
Susan Gibson | | PCF Community Programmes
I am a full time parent who has been unemployed for 5+ years, and didn't feel I had the confidence, skills or knowledge to get back into work. I came to Employment & Training where I met Susan. Susan has helped me tremendously in gaining employment, with constant help and guidance throughout my journey. Without Susan's encouragement to start volunteering for Employment & Training I would not be in the position I am in today. She has provided excellent customer service and made me feel I could reach my full potential by building my confidence and helping me to gain skills and experience needed. Thanks to all that Susan has done I have now successfully gained employment with Peabody as a receptionist at Arcola Street. I am proud to be apart of the Peabody family as a resident and now an employee.Nominated By: Amreet Jagdis
Andrew Fairhead | Support Officer | Care & Communities
This WOW nomination is being submitted for the hard work and support given to a customer and in ending the support with the service Andrew received a message "Hello thank you very much to you and Peabody been fantastic honestly saved my life at times". Andrew has worked really hard on the case and has shown excellent partnership working with other agencies to help complete the customers support needs, to be able to better manage their needs.Nominated By: Scott Lloyd - Manager
Juliet Surridge | Resident Sales Coordinator | Sales & Marketing
I am eternally grateful for all the help and support that Juliet has given. She always goes above and beyond and is the most understanding caring support worker I've come across. She has just helped me win an ongoing PIP case which as resulted in me getting a life changing amount for me and my kids which for that I cannot thank her enough.Nominated By: Stephanie Crabb