It’s very important to us that we provide you with a great customer experience.
We encourage all our team members to demonstrate our values: ambitious, caring, collaborative, empowering and trusted. We also aim to communicate with you in a way that is human and kind.
If you’ve been impressed by a member of our team, why not nominate them for a WOW! Award?
Puja Chouhan | Senior New Homes Administrator | Development & Sales
Well done for keeping to your promise during this difficult times and resolving the issue for resident at GO1 Hawkshaw.Nominated By: Assumpta Bekeny
Steve Gibson | Team Manager | Estate Services
Just wanted to say a massive thank you for your help with delivering some heaters this morning to one of our residents at Broomfield Street. EVEN BIGGER THANK YOU to Steve who literally called me back in 10 mins after speaking with you and told me he was at the gate of Broomfield Street and ready to drop the heaters. Steve is an absolute GEM for his service today and took the time to call me after the resident had collected the heaters to let me know everything about the heaters so I could relay that information back to the resident. During these difficult times, especially with a resident without heating - You and your team have been diamonds and extremely quick. Thank you once again!Nominated By: Puja Chouhan
Jonathan Jervier | Neighbourhood Manager | Resident Services
Since moving in Jon has been nothing but helpful and supportive of me (I am a disabled resident). I am grateful for having Jon as my NM and I can't praise him enough. I love living in my flat.Nominated By: Logan Ric
Steve Gibson | Team Manager | Estate Services
During this very difficult time, Steve Gibson and his team are still out on the estates in Tower Hamlets providing the best service they possibly can to keep our estates, clean, tidy and safe. On one of our estate we have had rough sleepers gain entry on to the block and has caused a lot of damage to the communal doors as well as defecate in the communal areas. Steve and his team has gone above and beyond to ensure the block is cleaned and disinfected fir our residents and are safe. Steve has then gone one step further by contacting and working with the police and the Rough Sleepers Initiative to ensure the Rough Sleepers are rehoused by the Rough Sleepers initiative during this difficult and stressful time for all. A huge thank you to Steve and his team for all their hard work and being on the frontline and providing a clean and safe environment for our residents!Nominated By: Roshanarah Ahamed
Abdul Ali | Neighbourhood Manager | Resident Services (Customer Services)
He has high quality in listening to my emotional needs, most importantly he fulfilled his promise to help me to solve my stressful situation with regards to moving me to a temporary accommodation so my flat could be repaired. He was very kind and very polite.Nominated By: Martha Pareja
Julia Rawlinson | Outreach Support Worker | Care & Communities
I would like to thank you and your staff for the help they gave to my daughter.I am so grateful to Julia Rawlinson, she was so kind and understanding. Julia helped to complete my daughters tribunal form and I am pleased to say Katie now has her ESA benefit reinstated.You all do wonderful work at Peabody and hope you are all well.Nominated By: Norma Busby
Claire Keattch | Credit Controller | Finance
Claire is an amazing lady. I had to fill in a Credit Note Request Form, which I had never completed before. I contacted Claire regarding this and she not only sent me the form but she was on the telephone talking me through on how to complete it. Claire is a patient person and very understanding. I believe Claire deserves this reward for all the time she spent on the telephone helping me through this process.Nominated By: Anonymous
Jayne Brazier | Outreach Support Worker | Care & Communities
Jayne is always the go to person when backs are up against the wall. She is as we speak out shopping for people that we have been advised by Essex Care; Age UK and Tapestry that have no one to support them, no neighbours or family or friends. She has shopped and delivered much needed items for people during these difficult times. Most recently she has asked for donations from people to buy items to give to our local Foodbanks as their stocks are increasingly low. She has spoken to local supermarkets and they are giving her access to buy in bulk so she can support as many people as possible. This is Jayne at her best going that extra mileThank you!Nominated By: Norma Busby
Trudy Bettinelli | Floating Support Officer | C&S Essex
Despite these difficult times Trudy yet again has gone over and above for the residents of Havering. Time FM our local radio station have again donated hundreds of Easter eggs for children living in Havering. Realising that we are limited in what we can do and provide she has spent time bagging up eggs for the families we support, she has then called them all and delivered leaving them on their door steps, the response from our clients has been overwhelming. This is Trudy at her best making sure people don't go without and the generosity of local business's donating the eggs is not lost and the residents on low incomes have something to look forward to at Easter. Thank you Trudy!Nominated By: Norma Busby
Naomi Thomas | Resourcing Business Partner | Corporate Services
I recently applied for in internal vacancy and met Naomi along the way, she couldn't do enough and was really encouraging. Most of all she was calm and kind and made me feel confident about my application. Peabody needs more Naomi's!Nominated By: Lucy Weekes