Essex Outreach Support offers a short-term support service to people living within the Essex area who are experiencing a range of problems that are impacting their health, financial and housing wellbeing.

Where we can help

Basildon, Braintree, Brentwood, Chelmsford, Castlepoint, Colchester, Epping, Harlow, Maldon, Rochford & Rayleigh, Tendring, Uttlesford

Who we support

People over the age of 16 who need support, guidance or advice.

About the service

We provide a free and confidential support service to people over the age of 16 years of age. We can give information, advice and support to help resolve issues affecting you so that you can feel more confident, are able to live more independently and access services within your local community.

We can work with anyone regardless of their housing status, for example currently homeless, living in local authority homes, privately rented properties, as a housing association tenant or being an owner/occupier.

We also operate a free drop-in service in all the areas where our service is commissioned. Our hours are Monday to Friday 9.00am -7.00pm and Saturday 10.00am to 3.00pm.

Depending on the support needed, you will be allocated a member of the team to work with you. Our service is divided into three different streams to make sure you get the right level of support:

Stream 1 – Information, Advice & Guidance:  we will provide you with information and advice that will help you access support, either by email, over the phone or face to face at one of our drop in sessions.
Stream 2 – Short-term Support: if your issue is likely to take longer to resolve, we will provide you with additional short-term support of between 4-6 weeks.
Stream 3 – Longer-term Support: if your issue is expected to take longer to resolve, we will provide you with ongoing support for up to six months.

However, you may access our service as many times as is needed.


Anyone can refer to the service. You can do this in person by telephoning our Freephone Number (0800 28 888 83), by completing and emailing our referral form or in person by visiting one of our drop in sessions (ring for details)

Once a referral is received, it is progressed by our Gateway Co-ordinator and a date arranged to carry out an assessment of your support needs.

Contact Details

Tel: 0800 28 888 83