Virgile Bassa, a floating support officer from our floating support service in Shoreditch, has won a gold star in our November WOW awards.
The WOW! Awards are the UK’s only national awards that recognise excellent customer service based purely on customer and colleague nominations.
In Virgile’s case, he was nominated by one of his customers after he helped her to challenge the rejection of her homeless application. Nadia* and her four year old son had been struggling to cope with everyday life, let alone challenging the council’s decision.
However, Virgile helped to overturn the decision and Nadia and her son moved into temporary accommodation. Virgile continued to liaise with the council and eventually Nadia was given a bidding number to be able to bid for permanent accommodation for her and her son after two years of being homeless.
Virgile was also nominated by Lyla*, another customer who had been threatened with court action and possible eviction for a council tax debt. Virgile helped to reinstate her council tax benefit, despite a very complex case, and also helped her husband move into more suitable supported housing, much closer to Lyla’s home.
These nominations just go to show the extra mile that Virgile has gone to support his customers through some very difficult and complex situations.
*Not their real names.