Hornsey Lane, our specialist care and support scheme in Islington, achieved a ‘Good’ Care Quality Commission (CQC) rating during its recent inspection.
The scheme supports up to 12 customers with long-term mental health and care needs and employees are on site 24 hours a day, seven days a week. This involves a high level of support and commitment from everyone that works there.
CQC inspectors consider whether a service is safe, effective, caring, responsive and well-led. They spoke to customers and their relatives as well as employees to get a fully rounded impression of the service, and found Hornsey Lane to be ‘Good’ in all areas.
Kind and caring
Customers told inspectors that they felt safe at Hornsey Lane and that staff were kind, caring and respectful. Customers’ families were also positive about the care provided and said that staff treated people with respect and dignity.
The report also noted that staff had received training on how to identify abuse and understood their responsibilities in relation to safeguarding people, including reporting concerns relating to people’s safety and wellbeing.
Alongside this, staff also worked hard to make sure customers could get involved with activities and interests important to them along with maintaining relationships with the people that matter to them.
“Your staff are all diamonds”
All these things are important for making a house feel like a home and the result is a proud moment for Corinna Weber-Gray, the Registered Manager of the scheme:
“I’m very pleased about the outcome of the CQC inspection and this is thanks to the outstanding work of my team – I’m very proud of them. I believe you can’t compromise on care and really want to meet the needs of the customers”
Resident Ted summed it up better than anyone:
“Your staff are all diamonds and they can’t do anything more for me!”
This is a great result and demonstrates the hard work and commitment that staff put into our care and support schemes.