The Medway Home Improvement Agency service includes practical support, advice, adaptations, small handyperson jobs and information for older or disabled people to help you feel safe and independent in your home.

Where we can help

Medway, Kent

Who we support

Older people, Physical Disabilities

About the service

You may be having difficulty using the bathroom or getting in and out of the bath. You might need hand rails or grab rails to help you get in and around your home. Or it could be that you need some small jobs doing around the home that you can’t manage yourself.

We can support customers to:

  • Make adaptations to your home to make it more accessible and easier to use
  • Apply for grants from the local authority to pay for major works
  • Investigate self-funding options
  • Find insured and vetted surveyors and building contractors to carry out works
  • Get advice on issues affecting your home such as rising damp or roof work
  • Link in with local health services and housing options
  • Get advice and information on a range of other services that might offer additional help within the local area

We also offer a handyperson service designed to help you with odd jobs and minor repairs, provided by our own DBS-checked staff at a clearly defined hourly rate.

Our advice and guidance are free and we aim to eliminate the worry of rogue-traders and excessive fees for professional tradesmen.

We have highly experienced staff to help guide you through every stage of an adaptation or other major works to your home.

Our services normally operate Monday–Friday 9.00am – 5.00pm.


To make a referral for any of our services, please call our office on 0800 028 3172. Alternatively, you can email:

Contact Details