Peabody’s Supported Living services has become the first out of 700 providers in Essex and one of only 20 in the entire country to be awarded an ‘outstanding’ rating in all five areas during a recent Care Quality Commission (CQC) inspection of the service.

The service provides support for people with learning disabilities in North, Mid and West Essex, enabling them to live the lives they want to live in their own homes. Peabody have been running the service since 2003 with 250 members of staff supporting around 150 customers.

CQC inspections ask five different questions during their visit: is the service safe, effective, caring, responsive and well-led. They then comment on how the service deals with each of these questions and then writes up its findings in a report.

Along with reviewing paperwork during the inspection visit, the CQC inspectors also spoke directly to customers, relatives, a range of staff members and external health and social care professionals. The inspection found that “staff had an excellent understanding of how to safeguard vulnerable people” and that staff were “were exceptionally caring and often went the extra mile to support people to live their best lives, including after their working day had finished.”

Seb from Peabody care and support services

Seb has been using the sevice since 2014

This is echoed by relatives of the customers being cared for by the service with Patryk commenting on the care his brother Seb (above) has been receiving:

“The selflessness and dedication of Peabody in caring for Seb was inspiring and a huge help for us. It was incredible to witness their motivation and determination to improve his life as well as taking the time to understand his personality and interests and using that to create an environment that Seb enjoys.”

External health and social care professionals were also impressed with the service with one quoted in the report saying:

“They are an outstanding service providing exceptionally person-centred care. Staff know people so well, it’s all about the people they support and how they can meet their needs best.”

Charlotte Appleby, Head of Disabilities Services in Essex, is incredibly proud of the achievement and recognises the incredible levels of hard work and dedication required to receive such an exceptional rating:

“Our role here is first and foremost to make sure our people are safe and well cared for. But what the team have achieved is so much more than that; helping people live the best possible lives in a happy environment takes a level of dedication and compassion that money can’t buy. To say I am proud of them is such an understatement but being part of the only team in Essex to receive this rating should go some way to helping them realise how wonderful they are!”

The service was last inspected in 2016 where the service received a ‘good’ rating in each area so this most recent review shows the improvement the service has made in the last three years. But perhaps the final word should come from Patryk, describing what really matters to his family and his brother:

“We are so grateful to Seb’s carers who, with huge hearts, have been there for him and we, as well as Seb, consider them a second family!”

This is an outstanding inspection result and demonstrates the incredible hard work and dedication that staff put into caring for some of the most vulnerable people in the local community.