The STEPS service, which offers short term support to older people and those over 18 with long term health conditions in East Sussex, has been successful in supporting older people to generate over £500,000 for its client in Hastings and Rother since the beginning of December 2015.

This figure represents a range of different things; unclaimed benefits, one off grant payments, benefit rebates, utility savings and successful Attendance Allowance applications.

One customer who benefitted from the service was Mrs Copeland from St Leonards on Sea. Mrs Copeland was supported to successfully apply for Attendance Allowance and guaranteed Pension Credit. STEPS also supported Mrs Copeland to get a new boiler and loft insulation to heat her home, new handrails on the stairs and a new toilet, bath seat, tiles and grab rails in her bathroom.

This made a real impact on Mrs Copeland’s quality of life:

Steps has been wonderful. I cannot speak highly enough of the help and support that I have received over the years from several workers. I am very grateful indeed for the practical help and emotional support. My home is now much more suited for my needs. On a daily basis I feel safer. Thank you all.

STEPS Service Manager for Hastings and Rother, Andrea McNally, recognises the importance of the service for the local community:

STEPS has helped many older people deal with a wide variety of issues ranging from avoiding eviction to getting extra help with their heating. Our staff have a wealth of experience to draw upon to help people live independently and these figures demonstrate what an enormous difference the service has made to our clients.

The service, commissioned by East Sussex Supporting People partnership, has worked with over 1300 people in Hastings and Rother in the last year. They have provided help with a variety of support issues, ranging from claiming welfare benefits, finding out about local groups or activities within the area where people live to many other issues that prevent someone from living a healthy, active and independent life.

For more information please contact:

  • For the Eastbourne, Lewes or Wealden areas call: 01323 436 414
  • For the Hastings and Rother area call:  0300 123 2422